Frequently asked questions

Solbeam makes at-home red and near-infrared light devices designed to support muscle recovery and promote relaxation as part of a regular wellness routine. Our panels, wand, wraps, and belt let you bring the kind of recovery tools you might find at a clinic or training facility into your home. This product is not intended to diagnose, treat, cure, or prevent any disease.

Panels are a good fit if you want to cover larger areas like your back, shoulders, or legs in one session. The wand is compact and suited to smaller, targeted areas. Wraps and the belt are flexible and hands-free, so you can move around or relax while you use them. If you are not sure, email or call us and we will help you choose.

Every device ships with its power cable or charger, a quick-start guide, and a full user guide. Panels include protective eyewear and mounting hardware. Wraps and the belt include adjustable straps. The exact contents are listed on each product page.

Very little. Charge or plug in the device, read the quick-start guide, and you are ready for your first session. Panels can stand on a tabletop, hang on a door, or mount to a wall with the included hardware. Most people are up and running in about ten minutes.

Solbeam was founded in Kansas City in 2019 by Erin Calloway, PT, DPT, a physical therapist, and Ben Hollis, an engineer. We are family-owned and headquartered in Oak Grove, Missouri. You can read more on our About page.

Most sessions run 10 to 20 minutes per area. Each device has a built-in timer, and the user guide lists recommended times for different areas of the body. Starting with shorter sessions and building up is a sensible approach.

Many people use Solbeam three to five times a week, and some use it daily. Consistency matters more than session length, so it helps to pair it with something you already do, like a post-workout cooldown or winding down in the evening.

We recommend positioning yourself 6 to 12 inches from the panel for most sessions. The user guide includes positioning suggestions for common areas. Wraps, the belt, and the wand are designed to be used close to or resting on the skin.

Yes. Many athletes use Solbeam as part of a warm-up or, more commonly, as part of their post-workout recovery routine. Others prefer an evening session to help them unwind.

Unplug the device and wipe it with a soft, dry or slightly damp cloth. Do not submerge it or use harsh cleaners. Fabric wraps and straps can be spot-cleaned with mild soap and water and air-dried. Store devices in a cool, dry place, and use the carrying case if yours came with one.

Yes. Wear the included protective eyewear during sessions with panels and whenever the light is near your face. Never look directly into the LEDs, even briefly.

Solbeam is designed for healthy adults. If you are pregnant, photosensitive, or have questions about whether it is right for you, consult a healthcare professional before use.

You may feel gentle warmth during a session, which is normal. The device should never feel uncomfortably hot. If it does, stop the session, move farther from the panel, or shorten your session time. Contact us if the warmth seems unusual.

Solbeam is designed for adults. Keep devices out of reach of children and pets, and do not let children use them without adult supervision.

No. Keep all devices away from water, and do not use them in the bath, shower, or other wet areas. Water exposure is not covered by the warranty.

Orders placed by 1 p.m. CT, Monday through Friday, ship the same business day from our Missouri warehouse. Delivery within the US typically takes 2–5 business days.

Standard shipping is free on US orders over $99. Below that, standard shipping is $8.95. Expedited 2-day shipping is available for $24.95. See Shipping & Returns for details.

We ship to all 50 states, including Alaska and Hawaii, though orders there may take a little longer to arrive. We do not offer international shipping yet.

We email a tracking number as soon as your order ships. If you cannot find it, check your spam folder or contact us and we will resend it.

Because many orders ship the same day, contact us as soon as possible at (816) 352-5586 or support@solbeamrl.com. If the order has not shipped, we will update or cancel it. If it has already shipped, you can return it under our 30-day money-back guarantee.

Every order is covered by a 30-day money-back guarantee from the date of delivery. Email us to start a return and we will send a prepaid return label. Please include all components. Your refund goes to your original payment method within 5–7 business days of the return arriving at our warehouse.

Yes. You can return a bundle as a whole or item by item. When you return individual items from a bundle, each is refunded at its individual item price.

All Solbeam devices, including panels, the wand, wraps, and the belt, carry a 2-year limited warranty from delivery covering defects in materials and workmanship. Soft goods and accessories, such as straps, the case, glasses, mounts, and cables, are covered for 1 year. The warranty does not cover misuse, drops, water exposure, unauthorized repair, or cosmetic wear. See our warranty page for full details.

Email support@solbeamrl.com with your order number and a short video or photo of the issue. We will repair or replace the device, or refund it if neither is possible.

It is our wholesale program for clinics, spas, gyms, and training facilities. More than 40 clinics use Solbeam devices today. Members get volume pricing, invoicing options for approved accounts, and direct support from our team. Learn more on the Clinic & Spa Program page.

• Partner (3–9 units): 20% off
• Clinic (10–24 units): 30% off
• Network (25+ units): 35% off, plus a dedicated account manager

Yes. Approved accounts can pay on Net-30 invoice terms. We review applications for invoicing after you apply to the program.

Fill out the application on our Clinic & Spa Program page, or email support@solbeamrl.com with your business name, location, and the number of units you are considering. We typically respond within one business day.